We had the electricity connected to our house in September 2007. This was an interesting process in which we managed to get exactly what we didn't want after a flurry of emails, phone calls and two visits by EDF operatives.
Since then we have been charged for a lot of electricity.
On Tuesday I finally managed to contact English speaking service of EDF with the right numbers (surprise surprise, I got straight through both times I rang!) and I am told we are going to get a reimbursement of the huge amounts of money we have already paid.
Which is nice......
Now all I have to do is convince them I dont want - or need - 3 phase power