After thinking long and hard about what we wanted we eventually settled on IKEA to supply our kitchen cabinets. After looking online at the range available, we went in to see what they looked like 'in the flesh'. I like oak to be a sort of warm tawny yellow colour, and the IKEA kitchen cabinets turned out to be just the right colour. We also tested all the handles we liked for feel and practicality. Then we went away and thought about it some more and refined the arrangement of the cabinets on the plan.
Some days later we returned and spoke to someone in the kitchen department. He went through our list with us and answered some of the questions we had about what combinations were possible. We looked at the range of feet and decided the taller stainless steel ones were for us. We still weren't totally confident that we had thought of everything, nor were we sure we understood exactly what the logistics of purchasing were. In IKEA you have to work out how many hinges, handles and shelves you need, which door design you want and what range of cabinet carcasses. Some items are self service, some are prepared by the staff ready for you to pick up after the checkout. This is a lot to get sorted out when you are buying a whole kitchen. Once again we went away and thought about it. I was actually dreading the day we went to hand over our money and commit, but equally, I wanted it over and done with.
The next day, after deciding that trusting to luck to get an IKEA van, which you can't reserve, was too risky, we hired the SuperU van and appeared, as instructed, at the kitchen department reception desk with our list. Olivier, who was manning the desk, asked us if we had any changes to make to the list. We said 'no', and he said 'excellent - ah I see your sales consultant was Juliette'. I think he must have been her boss, and he clearly recognised that she is a real treasure. He processed our list and gave it back to us, re-ordered so that the items in the self-service section were in order of aisle and shelf position. He showed us which items were currently out of stock. Two would simply come in the next week as a matter of course and we could pick them up from self service. The third we needed to order and we would be contacted once it arrived. He made sure I knew where to find the handles (just by the exit to plantes vertes) and a bag to put them in. After that, he said to pick up a trolley and find our self service items.
Then it was off to the checkout, where we paid and got a number for the despatch department. Once through, we parked the trolleys near the despatch gates and while I waited for our number to come up on the display screen to say our non-self-service items were ready to collect I checked the items on our list against the cash register receipt to make sure we had picked up all the right items.
Meanwhile, Simon went off to bring the van up to the loading bay. By the time our cupboard doors were ready to collect, Simon had already loaded the rest of our purchases. As she passed over our items, the young woman on the desk asked if I had collected my €200 gift. I hadn't, so she made sure I knew which desk to go to, while Simon loaded the last of our kitchen items.
The €200 gift is a voucher card redeemable on our next purchase. We were eligible because we spent more than €2000 on a kitchen. Quite handily, it will cover the one item we have on order.
we can use to protect the kitchen floor